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Makhana is an aquatic seed commonly known as fox nut. FOXENA uses makhana as the base of its roasted snack range and pairs it with different seasonings and flavours.

FOXENA makhana is roasted, not fried. For exact ingredient, oil and seasoning information for a particular flavour, always refer to that flavour’s product label.

Yes. FOXENA flavoured makhana is sold as a ready-to-eat roasted snack. No additional roasting or preparation is required before snacking.

FOXENA’s current jar format contains 80 g of product. Always check the individual product page and pack label in case a future special edition or pack size differs.

The launch range includes Peri Peri, Pudina, Salt & Pepper, Cream & Onion, Tangy Tomato and Lemon Chilli. Availability can vary depending on stock.

No. Seasonings and ingredients can differ from flavour to flavour. Check the ingredient declaration and allergen information on the specific jar before consuming, especially if you have a food allergy or dietary restriction.

Do not rely on a general statement about plain makhana for a flavoured product. Ingredients and processing can vary by flavour, so use the claims and allergen information printed on the specific FOXENA pack as the source of truth.

Please check the “Best Before” or expiry information printed on your jar. Shelf life should be taken from the actual pack rather than from a generic makhana estimate.

FOXENA may take up to 3 days to freshly prepare, carefully pack and dispatch your order. This preparation window is separate from courier transit time after dispatch.

Close the lid tightly after every use and keep the jar in a cool, dry place away from direct sunlight, heat and moisture. Makhana can lose its crunch when exposed to humidity.

If the seal is damaged on arrival, the product appears compromised, or something seems wrong with the quality, avoid consuming it and contact FOXENA with your order details and clear photos so the issue can be reviewed.

Yes. FOXENA’s Build Your Box option is designed for mixing flavours in one bundle. Available flavours, quantity choices and applicable bundle savings are shown on the Build Your Box page.

Contact FOXENA as soon as possible. Whether an order can be changed or cancelled depends on its current preparation and dispatch status. Once fulfilment has progressed, a change may no longer be possible.

Keep the product, packaging and order details, take clear photos of the issue, and contact FOXENA promptly. The support team can review the case against the store’s current return or refund policy.

Fresh preparation, packing and dispatch may take up to 3 days. Courier delivery begins after dispatch, so total delivery time includes the preparation window plus transit time for your location.

Use the pincode checker on the FOXENA product page. Serviceability can depend on the destination pincode and the courier options available for that location.

Where available, the product-page pincode checker can show delivery information based on the entered pincode. Courier estimates are indicative and may change due to logistics conditions.

After shipment, use the tracking information linked to your order. FOXENA can also provide a Track Order page for checking shipment progress whenever tracking data is available.

The payment methods currently supported for your order are shown securely during checkout. Use the options displayed there as the current source of truth.

Not necessarily. COD can depend on pincode serviceability and checkout eligibility. If COD is available for your order, it will be shown as an option during checkout.

First check your order confirmation and payment status. If payment was deducted but no order was created or confirmed, contact FOXENA with the payment reference and the phone number or email used at checkout so the transaction can be checked.