Privacy policy

Last Updated: 12 August 2026

At FOXENA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit foxena.shop, place an order, create an account, contact us, subscribe to communications or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with FOXENA, we may collect the following information:

Personal Information

Full name
Email address
Mobile number
Billing address
Shipping address
City, State and PIN code
Order and purchase information
Account information, if an account is created
Customer-support communications
Refund or payment-related information where necessary
Marketing preferences

Order and Transaction Information

When you place an order, we may process information including:

Products purchased
Order value
Discounts or offers used
Payment status
Delivery information
Order history
Return, refund or replacement information

Device and Website Information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Website pages visited
Referring pages or websites
Date and time of visits
Website interactions
Cookie identifiers
Approximate location derived from technical information

2. How We Use Your Information

FOXENA may use your information for purposes including:

Processing and confirming orders
Processing payments
Packing and fulfilling orders
Shipping and delivering products
Sending order confirmations and delivery updates
Providing customer support
Processing cancellations, refunds and replacements
Preventing fraud, misuse and unauthorised transactions
Maintaining website and account security
Improving website functionality and customer experience
Maintaining business, accounting and transaction records
Complying with legal and regulatory requirements
Measuring website and advertising performance
Sending promotional communications where permitted or consented to

We aim to collect and process only the personal information reasonably necessary for the relevant purpose.

3. Payments

Payments on FOXENA may be processed through authorised third-party payment gateways or payment service providers.

Depending on the payment method selected, these providers may process information such as:

Card details
UPI information
Bank/payment information
Transaction identifiers
Payment authentication information

FOXENA does not normally receive or store complete card numbers, CVV numbers, UPI PINs, internet-banking passwords or similar sensitive authentication credentials.

Payment providers process payment information in accordance with their own security, privacy and regulatory requirements.

4. Shipping and Delivery Partners

To fulfil and deliver your orders, FOXENA may share necessary information with logistics, fulfilment and courier service providers, including services such as Shiprocket and its delivery partners.

This information may include:

Customer name
Mobile number
Delivery address
PIN code
Order information
COD amount, where applicable
Delivery instructions

Only information reasonably required for order fulfilment, shipment, tracking and delivery should be shared for these purposes.

5. Shopify

Our online store may be hosted and operated using Shopify.

Shopify may process certain information necessary to provide e-commerce infrastructure, including website, checkout, customer, transaction, security and technical information.

Information processed through Shopify may also be subject to Shopify's applicable privacy and security practices.

6. Analytics, Advertising and Tracking Technologies

FOXENA may use analytics, advertising and measurement technologies, including services such as:

Google Analytics
Google Ads
Meta Pixel
Meta advertising services
Similar analytics or advertising technologies

These tools may collect or process information such as:

Device information
Browser information
IP address
Website activity
Pages viewed
Products viewed
Cart activity
Purchase events
Advertising interactions
Cookie or similar identifiers

Such information may be used to understand website performance, measure advertising effectiveness and, where legally permitted and appropriately consented to, provide or measure relevant advertising.

Where consent is required under applicable law, non-essential tracking technologies will be used subject to the applicable consent requirements.

7. Cookies

FOXENA may use cookies and similar technologies to operate and improve foxena.shop.

Cookies may be used for:

Keeping products in your shopping cart
Remembering website preferences
User authentication
Checkout functionality
Fraud prevention
Website security
Analytics
Performance measurement
Advertising and marketing, where permitted

You may be able to control certain cookies through your browser or through privacy/cookie controls made available on our website.

Disabling certain essential cookies may affect website or checkout functionality.

8. Email, SMS and Marketing Communications

FOXENA may use your contact information to send:

Transactional Communications

These may include:

Order confirmation
Payment confirmation
Shipping updates
Delivery notifications
Refund information
Customer-service communications

Transactional communications may be necessary to complete or support an order.

Promotional Communications

Where permitted by applicable law or based on appropriate consent, FOXENA may send information relating to:

Products
New flavours
Offers
Discounts
Promotions
Product launches
FOXENA updates

You may withdraw your consent or unsubscribe from promotional communications using the unsubscribe option provided or by contacting us.

Withdrawing marketing consent will not stop communications that are reasonably necessary for an existing order or customer-service request.

9. WhatsApp Communications

Where you voluntarily provide your mobile number and opt in or otherwise request communication through WhatsApp, FOXENA may use WhatsApp for permitted purposes such as:

Order updates
Delivery information
Customer support
Requested product information
Promotional communications where appropriate consent has been obtained

You may ask us to stop promotional WhatsApp communications at any time.

10. How We Share Information

FOXENA may share personal information only where reasonably necessary with service providers such as:

Website and e-commerce providers
Shopify
Payment gateways
Courier and logistics companies
Shiprocket and fulfilment partners
Email or SMS service providers
Customer-support service providers
Analytics providers
Advertising and measurement providers
Fraud-prevention and security providers
Accountants, auditors, legal advisers or professional advisers
Government authorities or regulatory bodies where disclosure is legally required

Service providers may process information only according to their applicable contractual, legal and privacy obligations.

11. Sale of Personal Information

FOXENA does not sell your personal information for monetary consideration.

The use of advertising, analytics or measurement providers may involve the transmission of technical or website-interaction data as described in this Privacy Policy.

12. Legal Disclosure

FOXENA may disclose information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests from government or regulatory authorities
Comply with court orders or legal proceedings
Detect or prevent fraud
Protect FOXENA's legal rights
Protect customers or other persons
Investigate security incidents or unlawful activities
Establish, exercise or defend legal claims

13. Data Security

FOXENA uses reasonable technical, organisational and administrative safeguards designed to protect personal information from:

Unauthorised access
Unauthorised disclosure
Misuse
Alteration
Destruction
Loss

However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure.

Customers should also protect their account credentials, devices and passwords from unauthorised access.

14. Data Retention

FOXENA may retain personal information for only as long as reasonably necessary for the purpose for which it was collected or where retention is required or permitted by applicable law.

Information may be retained for purposes including:

Order fulfilment
Customer support
Returns and refunds
Accounting
Tax and financial records
Fraud prevention
Dispute resolution
Legal compliance
Enforcement of agreements

When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable law and technical requirements.

15. Your Privacy Rights

Subject to applicable law and the relevant provisions being in force, you may have rights relating to your personal data, including the ability to request:

Access to information about personal data being processed
Correction of inaccurate personal data
Updating of personal data
Completion of incomplete personal data
Erasure of eligible personal data
Withdrawal of consent where processing is based on consent
Grievance redressal

Certain information may need to be retained even after an erasure request where retention is required for compliance with law, transactions, fraud prevention, dispute resolution or legal claims.

16. Withdrawal of Consent

Where FOXENA processes personal information on the basis of your consent, you may withdraw that consent.

You can contact us at:

support@foxena.shop

Withdrawal of consent will not affect processing already lawfully carried out before the withdrawal.

It may also not prevent FOXENA from processing information where such processing remains necessary or permitted under applicable law, including for fulfilling an existing order, maintaining legally required records or resolving disputes.

17. Correction or Deletion Requests

If you believe that your personal information held by FOXENA is inaccurate, outdated or incomplete, you may request correction or updating.

You may also request deletion of eligible personal information.

Send your request to:

support@foxena.shop

Please include sufficient information to help us identify your account or relevant records.

We may take reasonable steps to verify that the request is being made by the appropriate individual before acting on it.

18. Children's Privacy

FOXENA's online purchasing services are primarily intended for persons legally capable of entering into transactions or persons acting with appropriate involvement of a parent or lawful guardian.

We do not knowingly seek to use children's personal data for unlawful behavioural monitoring or targeted advertising.

Where processing of a child's personal data is subject to specific consent or other requirements under applicable Indian law, FOXENA will endeavour to comply with those requirements as they become applicable.

19. Third-Party Links

foxena.shop may contain links to third-party websites or services.

FOXENA is not responsible for the privacy practices, security or content of independent third-party websites.

Customers are encouraged to review the privacy policies of those services before providing personal information to them.

20. International Data Processing

Some technology, infrastructure, analytics, payment or service providers used by FOXENA may operate servers or processing facilities outside India.

Where personal information is processed outside India, such processing will be subject to applicable Indian legal requirements and any restrictions prescribed by competent authorities.

21. Data Breaches and Security Incidents

If FOXENA becomes aware of a personal-data breach or security incident requiring notification under applicable law, FOXENA will take reasonable steps required under the applicable legal framework, including containment, investigation and applicable notifications.

22. Grievance and Privacy Contact

For privacy questions, complaints, correction requests, consent withdrawal or other personal-data concerns, contact:

FOXENA
Website: foxena.shop
Email: support@foxena.shop

Subject: Privacy / Data Request

Where applicable, FOXENA will handle privacy grievances in accordance with the timelines and procedures required under applicable Indian law.

23. Changes to This Privacy Policy

FOXENA may update this Privacy Policy from time to time due to:

Changes in law or regulation
Changes in our website
Changes in technology
Changes in service providers
Changes in business operations

The updated Privacy Policy will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically.

24. Applicable Law

This Privacy Policy is governed by applicable laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023, rules made thereunder and other applicable privacy, consumer-protection and information-technology laws.

Nothing in this Privacy Policy is intended to restrict any privacy or consumer right that cannot legally be excluded.